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Service design is a method for improving the quality of your service for both the users and staff of your organisation. This innovation is approached from a human-driven way of design thinking.

Grab the chance to learn (or brush up your skills) the Service Design basics and get hands-on experience on how to apply those tools in real-life examples.

Professor Peter Kelly will guide and help you solve problems creatively and work on a really interesting subject: Redesign the airline industry.